Job Summary
• This role is responsible for strategically optimizing complex operational processes to align with long-term organizational goals. The role oversees a portfolio of critical processes, utilizing advanced data analysis techniques to drive data-driven decision-making. The role develops risk management strategies, maintains high-quality standards, and addresses complex challenges while mentoring a team of professionals and staying updated on industry trends.

Responsibilities
• Leads multiple complex operational processes throughout the entire sales cycle, consistently measuring, reviewing, and analyzing their efficiency and effectiveness to drive continuous improvement.
• Develops and implements strategic plans for optimizing and aligning complex operational processes with the organizations long-term goals and objectives.
• Handles a portfolio of critical operational processes, ensuring efficiency, performance targets achievement, and adaptability to changing business needs.
• Utilizes advanced data analysis techniques to gain deep insights into process performance, enabling data-driven decision-making.
• Collaborates closely with senior executives, cross-functional teams, and external partners to ensure processes support the overall business strategy and objectives.
• Develops comprehensive risk management strategies, including risk assessments, mitigation plans, and contingency measures, to minimize disruptions to operations.
• Sets high standards for quality assurance by implementing robust quality control measures, and ensuring processes consistently meet or exceed performance standards.
• Generates detailed reports and presents complex data to senior management and stakeholders, conveying actionable insights and recommendations effectively.
• Addresses complex operational challenges and escalations promptly, leveraging extensive experience and expertise.
• Mentors a team of operational process professionals, fostering their growth, development, and performance excellence.

Education & Experience Recommended
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field.

Preferred Certifications
• Certified Sales Operations Professional (CSOP)

Knowledge & Skills
• Accounting
• Agile Methodology
• Auditing
• Automation
• Business Operations
• Business Process
• Business Requirements
• Change Management
• Continuous Improvement Process
• Data Analysis
• Finance
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Lean Six Sigma
• Process Improvement
• Project Management
• SAP Applications
• Six Sigma Methodology
• Supply Chain
• Workflow Management

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.